Frequently Asked Questions
Designed by experts and made in the U.S.A. Full transparency we are the manufactures! Hints why we have exceptional quality at an affordable price. Lulu ION Miracle Yarn is the most advanced infrared textile in the industry and it’s in every Lulu Mattress.
Our ION Yarn is the most advanced, patent technology. Through the use of fibers, the body's natural energy is recycled into infrared ray (IR) and emits into the body's tissue and muscles.
Supercharging your body and mind while significantly improving your overall health. Speedy recovery time, reduces localized pain and relieves muscle aches and stiff joints.
Why of course! We made it visible to you by making it the outer covering.
While you will not necessarily be able to feel the recycling properties as they are happening, it will take your body 28 days to adjust to the improved way of sleeping.
Yes. Our ION Technology is woven into the fibers so that it cannot wash or wear out. Since we are all about transparency at Lulu we made the technology right into our outer covering of the mattress to increase the bioavailability of the properties.
Lulu ION's Technology is 100% natural and is made up of harmless, naturally forming minerals from the earth. the FDA has determined that Lulu ION products are medical device as defined in section 201(h) of the Federal Food, Drug and Cosmetic Act and general wellness products. Lulu ION Miracle Yarn is a registered trademark.
Delivered to your door within 3-7 business days. Customers be advised* increased volume due to certain times of the year such as holiday seasons and COVID-19, there might be a slight delay. Please contact customer service by phone, email or chat to inquire.
Better Sleep or your money back. We are so confident that you will love your new mattress, that we give you 101 Risk Free Nights. If you are not sleeping well, we will refund your purchase and arrange for your mattress to be picked up at no extra charge* we require at least 28 days as our bodies are all very different and some may need more time to adjust to a new form of sleeping and receiving proper support.
The memory foam mattress will arrive compressed and will take approximately 48 hours to adjust to the room's environment. The box will measure 15" x 15" x 64" or 84".
Your mattress will arrive compressed. Carefully open the box making sure to not cut into the fabric. Once the plastic is completely open, the mattress will spring open onto your platform or bed frame.
No, we have designed our mattresses to be one sided. Unlike older model innerspring mattresses, Lulu's blend of premium materials such as Natural Latex, Elastic Memory and Gel infused Foams are designed with not only comfort, but durability in mind.
The cover is a zip encasement that can be easily removed and can be washed with cold water. Air dry.
Through Shopify's payment system you can securely pay with Visa, Mastercard, Discover or American Express. You can also use PayPal to checkout. We are also partnered with Klarna to make sleeping accessible to all.
All Lulu Mattresses come with a 10 Year Limited Warranty. Please review warranty details as described under our warranty section on this site.